Terms and Conditions

These Terms and Conditions are a legal agreement between you and Xness Exchange Pvt. Ltd. They apply to your access and use of the Xness Exchange platform, website, and related services.

By creating an account or placing an order, you agree to these terms. If you do not agree, do not use the platform.

For the purposes of these terms:

• Platform means the Xness Exchange website and related services.
• User means any person who creates an account or uses the platform.
• Order means a request to buy or sell USDT on the platform.
• Rail means a payment method such as UPI, bank transfer, CDM, or CCW.
• Network means a blockchain network such as TRC20, BEP20, ERC20, Polygon, or Solana.
• Desk operator means a representative of Xness Exchange who reviews orders and supports users.
• Proof means a screenshot, UTR, transaction hash, or slip used to verify payment.

You must be at least 18 years old and legally capable of entering into contracts to use the platform. You must provide accurate, current, and complete information when registering.

You may not use the platform if you are located in a sanctioned jurisdiction, listed on any sanctions list, or otherwise prohibited by law from using cryptocurrency services. We may refuse service or suspend accounts that violate these rules.

Xness Exchange operates as a peer-to-peer facilitation platform. We match buyers and sellers of USDT, verify payment proof, and help coordinate settlement. We do not:

• Act as a bank, custodian, or wallet provider.
• Hold fiat currency on behalf of users.
• Provide investment, financial, or legal advice.
• Guarantee the value, price, or availability of USDT.

You are responsible for the accuracy of your wallet addresses, UPI IDs, bank details, and any other information you enter.

When you place an order, you agree to the quoted rate, fees, and settlement instructions shown at checkout. The rate is locked for the duration of the order as long as you follow the instructions and submit valid proof within the required time.

Payment must come from an account or wallet in your name or otherwise verified by you. Third-party payments may be rejected or returned.

USDT sends are made to the wallet address you provide. We are not responsible for losses caused by incorrect wallet addresses, wrong networks, or unsupported tokens.

Settlement is subject to manual review by a desk operator. We reserve the right to delay or refuse a transaction if we suspect fraud, money laundering, or a violation of these terms.

Every order includes a platform fee of 0.1% of the transaction value. This is shown clearly on the order summary before you confirm.

Non-KYC users pay an additional surcharge on top of the platform fee:

• A flat fee for orders at or below the non-KYC threshold shown on the platform.
• A percentage fee for orders above that threshold.

KYC-verified users do not pay this surcharge. The only fee is the base 0.1% platform fee. Network fees are passed through at cost and shown before you confirm.

KYC is optional but recommended for users who want to avoid the non-KYC surcharge. Verified users may also benefit from higher limits and faster processing.

We may request KYC documents at any time to comply with legal obligations, resolve disputes, or investigate suspicious activity. We may suspend or restrict services until verification is completed.

KYC documents are handled according to our Privacy Policy. Deletion requests are processed within 7 days where permitted by law.

You may not use the platform for any illegal, fraudulent, or abusive purpose. Prohibited activity includes:

• Providing false or misleading information during registration or KYC.
• Initiating chargebacks, reversals, or disputes after a completed trade.
• Using third-party accounts, cards, or wallets without authorization.
• Engaging in money laundering, terrorist financing, or sanctions evasion.
• Abusing the platform, support staff, or automation tools.
• Attempting to manipulate prices, rates, or market activity.

Violations may result in immediate suspension, termination of your account, forfeiture of pending orders, and reporting to relevant authorities.

Cryptocurrency transactions are irreversible. Once USDT is sent to a wallet address, it cannot be recalled. Always double-check the address and network before confirming.

Settlement times depend on network congestion, payment rail availability, and payment proof verification. We do not guarantee instant completion.

We are not liable for losses caused by blockchain network failures, wallet provider errors, incorrect user information, or events outside our reasonable control.

These terms are governed by the laws of India. Any dispute arising from these terms or your use of the platform will first be attempted to be resolved through our support channel at support@xnessexchange.org.

If support resolution is not possible, disputes will be resolved through the competent courts in India.

We may update these terms from time to time. Changes will be posted on this page with a revised effective date. Continued use of the platform after changes means you accept the updated terms.

We may suspend or terminate your account at any time for violations of these terms, legal requirements, or risk management reasons. You may close your account by contacting support.