Privacy Policy

Xness Exchange Pvt. Ltd. operates the Xness Exchange platform. We are a peer-to-peer facilitation service for buying and selling USDT.

For any privacy-related questions, contact our support team at support@xnessexchange.org. We respond to data requests and questions within a reasonable time.

We collect only the information needed to operate the platform and settle your orders. This includes:

• Account information: name, email address, mobile number, and password hash.
• Identity documents for KYC: PAN card, Aadhaar number, and uploaded images of these documents.
• Order information: trade amount, payment rail, network, wallet address, and order status.
• Payment proof: screenshots, UTR numbers, transaction hashes, and deposit slips.
• Payout details: UPI ID, bank account number, and IFSC code for sell orders.
• Communication data: messages and attachments sent through the order chat or help widget.
• Device identifiers: a trusted-device fingerprint used for login security.
• Telegram thread identifiers: used to bridge order and support chats to our desk.

We use your data to run the platform and keep orders safe. The main purposes are:

• To create and manage your account and to keep it secure.
• To process buy and sell orders, match payments, and release USDT or fiat.
• To verify proof of payment and resolve payment mismatches.
• To prevent fraud, abuse, and unauthorized access.
• To comply with applicable legal and regulatory requirements.
• To communicate with you about orders, support tickets, and important platform updates.

KYC is optional on Xness Exchange. Verified accounts trade on platform fee with no additional charges. Non-KYC accounts pay a surcharge on top of the base fee: a flat fee for orders below the set threshold, and a percentage fee for orders above it.

KYC documents are used only to confirm your identity, remove the surcharge, and meet compliance obligations. They are not shared with other users or used for marketing.

We do not sell your personal data. We share information only in these limited situations:

• With settlement partners or payment providers needed to complete a transaction.
• With service providers that host the platform, send notifications, or operate the help chat.
• When required by law, court order, or regulatory authority.
• To protect our rights, property, or safety, or that of other users.

All other users see only the information needed to settle a trade, such as the order reference and the proof you choose to share.

We keep your data only for as long as we need it to operate the platform, comply with legal obligations, or resolve disputes. Account and order records are kept for regulatory and accounting purposes.

KYC documents and identity data are deleted within 7 days of a verified deletion request, unless we are required to keep them by law or for an active investigation. To request deletion, email us at support@xnessexchange.org from the email address registered on your account.

You can request to access, correct, or delete your personal data at any time. Send your request to support@xnessexchange.org. We may ask you to verify your identity before acting on a request.

Deleting your account does not erase records we are legally required to keep, such as completed trade records for tax or compliance purposes.

We use only functional and session cookies needed to keep you signed in and protect your account. We do not use third-party advertising cookies or tracking pixels for marketing.

Analytics, if used, are limited to understanding platform usage and do not collect personally identifiable information beyond what you already provide to the platform.

We protect data using TLS encryption for data in transit, access controls, and regular security reviews. We also use trusted-device verification for new logins to reduce account takeover risk.

No system is perfectly secure. You are responsible for keeping your password and access devices safe, and for using accurate wallet and payout details.

We may update this Privacy Policy as the platform changes. Updates will be posted on this page with a revised last-updated date. For significant changes, we will notify you by email or through a notice on the platform.

If you continue using the platform after changes are posted, you accept the updated policy.