Return, Refund & Cancellation Policy
Last updated: August 5, 2026
Returns & Refunds
We don't do returns. Once a customer has been onboarded and chooses to quit mid-engagement, after 7 days of onboarding the remaining unused budget will be refunded to the original source within 7 days.
Our Guarantee
If we don't reach the target mentioned in the contract, we will continue to work for free until we do.
Cancellation
Once a customer has been onboarded and decides not to proceed, they have 7 days after onboarding to be eligible for a full refund.
Questions?
For any questions about this policy, reach out to us at sumit@xness.com.